Posts Categorized: JigSovling

The lost ISA / TMG vbscripts from

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Recently, I was engaged to dig up connectivity info on some legacy TMG services. I needed to quickly pull back activity monitor information, so at first I tried logged onto the console, thinking there would be the standard “export to text file” type option available in the console. I soon realised that there actually is […]

Assumptions and Known Quantities

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Throughout the problem solving process, we tend to categorize and investigate facts or known quantities. In addition to categorizing facts, it is often just as important to pay just attention to assumptions. Whilst an assumption is not proven, it could hold the key to solving a problem – even if it is totally incorrect.

Problem Ownership – Take the wheel

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Got a problem that no-one is owning? If you are in a position to do so, why not take charge – you don’t have to be the boss in most cases. Find out who can help and pass on any relevant details and discover the most appropriate owner. Don’t let a problem bounce around indefinitely between departments – especially if you can help in some way.